GGN 글로벌광주방송

Charter

One, we will make efforts to provide useful and various information for foreigners.
One, we will make efforts to enhance globalization mind for citizen.
One, we will make efforts to promote local and international events.
One, we will make efforts to enhance understanding of multi-cultures.
One, we will work to promote local and international events.

Preparing a venue for harmony through public broadcasting and special broadcasting
Prepare programs for Koreans and foreigners to participate

We will always greet customers with neat attire and good looks, a bright smile, and a courteous director.
We will always clean and tidy the surroundings of our workplace to greet customers.
We will think from the customer's point of view and respond promptly, accurately and fairly with an active problem-solving attitude.
We will handle inquiries and suggestions requested by customers so that they are not repeated more than twice.

We greet the customer first, and the staff in charge will guide the customer.
If it is difficult to process immediately, we will notify you of the result within 1 day.
If the person in charge you are looking for is out of the office, another person in charge will take care of it, and if the person in charge is away, you will be contacted immediately
If a person with a disability or the elderly visits, please give us a call in advance and we will go out 5 minutes before the scheduled time and wait for you.
We will post an employee organization chart with duties and photos at the entrance of the company so that customers can make inquiries quickly and easily

I will answer the phone before the phone rings more than 3 times, reveal my affiliation and name, and respond kindly and kindly
When connecting the phone to the person in charge, "Please wait" and in case the phone is disconnected, we will first inform you of the number where you can be reached and then connect the phone.
If the person in charge is absent, we will contact you immediately according to your wishes.

After processing the complaint within 2 days of receiving it, we will inform you through the website and phone.
Even if a long processing period is required due to the nature of civil complaints, the customer will be notified of the reason for the delay and details via phone within 2 days.
The website is operated without interruption 365 days a year to ensure that there is no inconvenience in handling complaints from customers.
If the service is suspended due to maintenance of the homepage, it will be posted on the homepage notice 3 days in advance.

We will respect and improve customer opinions and suggestions by installing and operating a customer suggestion box within the company.
We will always collect the voices of customers by activating complaints, irregularities and unkind reporting, and suggestions through the customer center operation on the foundation website.
If the service provided is unkind, dissatisfied, or if there is something to be improved, please give us your opinion through documents, phone, mail, fax, etc., and we will humbly collect and reflect it in our business.

If you are unkind or unsatisfied, we will educate the person in charge and take action to prevent similar incidents from recurring.
If other promised administrative service performance standards are not met, please contact us and we will take corrective action immediately and train the person in charge.